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Signed up for promo 15GB of 4G data for $40/month - plan not changing

FrankW39
Great Neighbour / Super Voisin

Hello everyone,

 

I signed up for the 15GB 4G data plan for $40 and received an automated message that this new plan would start in December (signed up back in October).


It's now December and I still appear to have my old plan in place. Any help would be appreciated!

4 REPLIES 4


@Chad14 wrote:

Where do I find the code?


There is no promo code needed for this plan.

Chad14
Great Neighbour / Super Voisin

Where do I find the code?

Chad14
Great Neighbour / Super Voisin

@FrankW39 wrote:

Hello everyone,

 

I signed up for the 15GB 4G data plan for $40 and received an automated message that this new plan would start in December (signed up back in October).


It's now December and I still appear to have my old plan in place. Any help would be appreciated!


 

JK8
Mayor / Maire

@FrankW39 

 

So if your plan renewed then log into self service, but clear your browser cache and then open a new window in incognito. You might be looking at an old cached version of the plan.