Community

barryparsons198 · ‎01-06-2023

Anyone else having service issues today

HALIMACS · ‎01-06-2023

The icing which had occurred in parts of NS may have had an affect on the equipment/service.

esjliv · ‎01-06-2023

@barryparsons198 wrote:
I have tried it all I am in Nova Scotia canada

@barryparsons198 - it does show some issues in the Nova Scotia area, but I have had no issues myself.

Do one or more of the below, these may help with finicky network issues:

softech · ‎01-06-2023

honest , what is see on the site istheservicedown is not where helpful and not reliable. There is no official outage on Telus site for NS

I would try reboot phone first and test it in different area. Also, open ticket with Pm support and have them to investigate

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

barryparsons198 · ‎01-06-2023

Thank you. I am seeing reports on there about problems from Telus etc

Handy1 · ‎01-06-2023

Outage map in your area:

barryparsons198 · ‎01-06-2023

I have tried it all I am in Nova Scotia canada

softech · ‎01-06-2023

@barryparsons198 i am good today.

which city and province you are at?

try reboot your phone or even reseat your sim card

try in another area

login to My Account using Incognito mode and confirm if account status is Active

Yummy · ‎01-06-2023

Nope.

What area are you?

Check here for outages: