Service

[Boardzy]

I'm in Lindsay Ontario.  When placing a call says not registered on network.  When texting says no signal found for mobile networks

[JL9]

Yeah I was kind of anticipating some outages due to the storm, tbh it doesn't seem to be as bad as I thought it might be 

[Yummy · Accepted solution]

It could be just local brief outage. No wonder since yesterday's storm and very high winds. It is good we have at least electricity...

[Boardzy]

It appears a text has gone through.  Will let u know if it continues

[hairbag1]

As suggested, try the sim in a different unlocked cell phone. If it works in other phone...that means your phone is NFG.

If it still not working in other phone...let us know.

[Boardzy]

Yes my account is active.  Tried taking the SIM out and rebooting the phone.  No luck

[softech]

@Boardzy reseat sim, power off, take sim out for a minute,  then put it back and power up

Telus status page has no service outage in your area

https://www.telus.com/en/on/outages

Do you have any friends with Telus/Koodo/PM in your area with the same problem?

And you checked your My Account status is active?

[Boardzy]

Just noticed it around noon today.  Yes my account is active with a credit almost equal to my plan cost

[esjliv]

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@Boardzy wrote:

I've tried everything except the SIM in a different phone

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@Boardzy  - Did you have services working okay, until just recently?

Did you log into your self serve account and ensure your account status is showing Active?

https://selfserve.publicmobile.ca/Overview/

You could also confirm if your phone is not showing as blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

[Boardzy]

I've tried everything except the SIM in a different phone

[esjliv]

@Boardzy  - just had a post with same message...

I would suggest to try to:

• restart your phone
• toggle into and out of airplane mode
• remove and reinsert SIM card
• try SIM into another phone

Maybe an outage in your area? Check if anything is showing here:

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/ 

[Boardzy]

How do I reset the SIM card?

[softech]

@Boardzy it does sound like network issue.  But reboot your phone first.  If still not working , try reseat your sim card.  And if you have another phone around, try the sim card on the second phone