Service

[PeacefulPunk]

Quite often as in every 2-3 days. I cannot receive calls or make out going calls. This has been an ongoing issue. I have not transfered my number and done all the steps the bot suggests. I have tried to submit a ticket several times and it doesn't work. This is getting to the point I am getting quite fed up with using public mobile. Help!!!

[hTideGnow]

HI @PeacefulPunk   Yes, S9 does not have eSIM

S9 has VoLTE but it is not compatible with PM at this time  😞

[PeacefulPunk]

Yes it doesn't have either of those options. Samsung s9.

[hTideGnow]

HI @PeacefulPunk 

you meant your phone does not have LTE option? how about 4G?

what phone is that?

[PeacefulPunk]

I do not have LTE option to select. Edmonton, AB

[PeacefulPunk]

I am in Edmonton, AB. Thanks for the info. I am compatible. I turn my phone off weekly. 

[will13am]

@PeacefulPunk , use this VoLTE checker to see if your phone is on the whitelist.  If it is, I would suggest using 4G preferred over 3G, especially if you are situated in MB where Telus only has B5 3G.  If your phone was 5G compatible, I would suggest 5G preferred.  Also do you reboot your phone from time to time?  It seems like since the 5G and VoLTE rollout, doing so once in a while helps to clear up any odd calling behaviors.  Toggling airplane mode can be an alternative to reboot.  

https://www.telus.com/en/support/article/how-to-use-volte

[hairbag1]

@PeacefulPunk 

can you select LTE rather than 3G. ..give that a try. The previous suggestion to try a different phone would help to troubleshoot if issue is your phone or something else. What general area of Canada are you in ?

[PeacefulPunk]

Hello,

I have a Samsung s9. This has been ongoing for over a year. It happens in different parts of the city. I only use 3g. I don't have another phone to test the sim or see if it's just the device. 

So you are saying it could be a local network outage that happens all the time? That doesn't encourage me to stay with public mobile. 

[softech]

@PeacefulPunk 

what kind of phone do you have? brand and model?

and which area you are in? City or province? rural area or bigger town/city?

Try this first:

• hange the Preferred network type or network mode to 3G only or WCDMA only and see if it works
• Try to click Reset All Networks and see if it helps
• and do you have another phone to test the PM sim ? just to make sure it is not a device problem.  Also, that can force a sim card re-provision and it could resolve the problem
• Also, try the phone in another area if possible, it could be just a local network outage

and if issue persists, you need to open ticket with support via direct message:

              https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there