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MC1893 · ‎03-14-2023

I can’t seem to send or receive texts or calls yet have full bars. Even internet won’t load

computergeek541 · ‎03-14-2023

esjliv · ‎03-14-2023

@MC1893 - are you a new or existing customer? If new, did you activate with a new number or transfer one from another provider?

Check for outages in your area:

Meow · ‎03-14-2023

Check first if your account is active. Maybe it is suspended?

Rebooting phone sometimes help. Turn phone off, wait a bit, turn on.

softech · ‎03-14-2023

@MC1893 but voice works?

Login to My Account and confirm your account status is Active first

Try to reboot the phone once

Try to click Reset all networks (this will reset your saved wifi as well as Bluetooth as well)

If you have another phone around, try putting the sim card there and text

and if nothing work, probably you need to engage PM support:

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Handy1 · ‎03-14-2023

@MC1893 Try to reboot phone or reset network setting and see if this helps

Service issue