Service disabled

[j_mccready]

Are public mobile towers down? My phone's service says it's disabled. My bill is paid and I even tried resetting my phone as well as my network settings and still no service.

[Brianrap]

What kind of phone? I just ran into an issue with a Samsung s21 that wouldn't connect. Samsung couldn't figure out the issue and ended up sending me a new phone (which works perfectly btw).

[j_mccready]

No I'm in New Brunswick

[softech]

@j_mccready 

there is activate outage in Oliver Paipoonge, Ontario, are you close to there?

https://www.telus.com/en/nu/outages

[j_mccready]

I'm not black listed. Just checks. I will try submitting a ticket. Thanks

[softech]

@j_mccready do you see any network bar?

again, please first check if device is blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

If it is clean, since you don't have another phone to test, best is to open ticket with PM Support and have them to check on the system then:

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", click "Contact Us", click "Other" click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right after the ticket is opened.  CS Agent will reply and work with you  via messaging there

[j_mccready]

Yes the account is still active. 

[j_mccready]

Yes it was just last night and today that it's not working. I'm all paid up and my next bill isn't until the middle of the month so I know it's not a payment issue.

[j_mccready]

My account is still active. Nothing is working calling texting and data. I don't have another phone to check my sim card in at the moment.

[JL9]

Was it working the last few days? If not it could be autopay issue that has caused chaos 

[softech]

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@j_mccready wrote:

Are public mobile towers down? My phone's service says it's disabled. My bill is paid and I even tried resetting my phone as well as my network settings and still no service.

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@j_mccready is My Account showing Active?

incoming calls and outgoing calls both not work? 

how about Mobile Data?

Just for peace of mind, check if your phone is blacklisted here:

https://www.devicecheck.ca/check-status-device-canada/

Last thing to check is to put your PM SIM in another phone and see if it works there

[Yummy]

Does your account says it is Active?

Can you try your SIM in another phone?