@kpat99
To edit your post go to the 3 dots at the top right corner of your post. You can edit out your personal info from there in order to keep your phone number and account secure from spammers and fraudsters.
In order to reactivate your mothers phone service immediately without account access you can pay with a voucher thru 611 on your mothers phone or with the card registered for autopay (requires the 4 digit account pin#). Vouchers from shell stations, 7/11 and SDM can be used immediately after purchase. You can also make real time payments (RTP) at mobil and canadian tire gas bars (not the retail store) for a $1 fee. Online payments can be made thru recharge.com and ding.com for a slightly larger fee. More info on vouchers...
https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#...
There is no call centre for public mobile. Unfortunately it sounds like there has been an autopay failure on your mother's account. To gain access to the account if you cannot remember your login details (email+password) then contact the moderators either by clicking on the chat bubble at the bottom right corner of your screen and type forgot account login and human and follow the prompts to submit your ticket. Or send a private message which may be easier for you....
Contact the moderators by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:
- Full name and address on account. ( Or province and postal code for newer accounts.)
- Email, phone # and pin #.
If you cannot remember your pin # include at least three of the following:
- Date of birth (n/a on newer accounts.)
- Last payment, date, amount, type and last 4 digits.
- Alternate phone number if any.
- Security question and answer.
- Plan amount, any add ons or promos on account.
- Last 4 digits of sim card.
- Any rewards in your account.
- Autopay y/n?
- Account #.
- Frequently called/texted phone numbers in the last 30 days.
The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses today. Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the moderators. Responding promptly will speed up service times.
Do not post any of this info in the community only in your private messages when communicating or contacting the Moderator_Team.
To send a private message to the moderators click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Please note moderator business hours are done for the day. A night moderator may contact you if they see you online but expect a reply in your private message box in the morning.
@Dunkman @computergeek541 @mimmo @ShawnC13 Some editing please and thank you.
