Self serve - can't update credit card info & service is suspended

[Guylune]

Please, someone, help me !!!

My plan was supposed to be paid yesterday but my CC has expired.

I only want to update the info and pay for my plan so I can use my phone again.

Please, anyone knows what to do ??

[Guylune]

Oh great, I've won badges for posting and replying... wow !

But still no service !

[meocon]

@Guylune please wait for the Mods reply your message. Just in case you cannot wait, you can try to buy a voucher and top it up hopefully it works. 

[Guylune]

Yes, I've tried... different browsers, secret mode, phone and laptop... 😕

[jp2]

Have you tried using a different Internet browser or incognito mode on google chrome? 

[Guylune]

Yes, I also tried another card...

I did send a message to a moderator.

I'm leaving with my kids for a few days and really need my service before I leave.

I've tried everything all morning and really feel helpless...

Thanks everyone for your help !

[Guylune]

I did all that. I even called my bank...

[Guylune]

I don't have that option in the Payment tab.

I actually only have to tabs in the Payment tab. 😕

[meocon]

@Guylune Do you have another credit card to try? If after all you still cannot update your credit card info, you can send a private message to the moderator team and ask them to investigate that issue for you.  include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

How long until a moderator replies?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
• Messages are replied to during office hours, in the order in which they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

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[MacMe]

..

[Guylune]

I did log in. It won't take the new info.

[ShawnC13]

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@Guylune wrote:

Please, someone, help me !!!

My plan was supposed to be paid yesterday but my CC has expired.

I only want to update the info and pay for my plan so I can use my phone again.

Please, anyone knows what to do ??

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Ok so not a whole lot of info here so just trying to get more out of you.  Have you gone into self serve and go to the payment tab.  In the lower left hand corner there is a manage my card link and that is where you can update your credit card info.  If you have done that you will need to contact the mods and the instructions for that are in the post above yours.

[meocon]

@Guylune You can log in to your self-serve account to update your new credit card info. If you want to have more info on that, please have a look at this article https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/How-do-I-register-update-my-c...