Self serve account

[raymondroussell]

How to create a Self Serve account

[BKNS27]

@raymondroussell

Simple…just active your new PM SIM and use your personal email address.

You can purchase a new SIM from a Telus/Koodo store.

Don’t use your work email just encase you leave your job or let go.

[softech]

@raymondroussell you started a similar post yesterday about not able to login My Account,  do you remember you ever login there?

either way, open s Firgot Password ticket and PM support will confirm ot help you to setup one 

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or if you have trouble with Chatbot,  Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[popping]

@raymondroussell 

Self-serve account is created at the end of the activation process.  Use your email address as the username and the password provided to login to your account.

[dabr]

Are you activating as a new customer?  Then click this link to activate your new SIM/self serve account:  https://activate.publicmobile.ca/

If you're already a customer and never created a self serve account, you will need to contact customer support and ask them to create the self serve account for you, here:  https://urlshortner.tiia.ai/XZxMjt

[Outdoorsman]

@raymondroussell hi you can create one here https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2BXKyAsUGl2N10AVl7w...

[Quigley]

@raymondroussell 

Up top on the menu click on , Getting Started.

You'll be able to create your self service account during your activation of your sim card and plan.

You can't create a self service account if you don't activate your sim and plan.

If you activated you're sim card and plan in store a long time ago, and didn't get a self service account then.

Then you'll have to get a Customer Support Agent to help with that.

Use the Chatbot Simon to get a service ticket started first.