Self-Serve Portal Not Working

[raghavgururajan]

Hello Folks!

I am a new PM user. I just got my SIM and activated at the store. When I got back home and tried to access self-serve portal (https://selfserve.publicmobile.ca), all I got is blank page. I wanted to change my number. What can be the solution here?

Thank you!

Regards,

RG.

[mariawilkerson]

Try another browser (Exolorer or Safari). I wasn't seeing all of the options either.

[pm-smayer97]

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@goldilock wrote:

@raghavgururajan 

Clear your browser's cache and restart your computer and try the self serve again

try private mode 

try another browser on a different device

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None of that works.... site was still not responding...

but seems to be back up now...

someone must have tripped over the powercord and did not notice.  😕

[goldilock]

@raghavgururajan 

Clear your browser's cache and restart your computer and try the self serve again

try private mode 

try another browser on a different device

[jor123]

Still not loading for me.. 

[hairbag1]

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@sulagok wrote:

It's back up and running now

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It's back up and limping...more like.

[sulagok]

It's back up and running now

[justinbeaudoin]

It's back up for me just now.

[twlpc96]

Me too Self Serve doesn't work. Meanwhile, try 611 on your phone to purchase addons. Worked for me for a U.S. data pass an hour ago.

[justinbeaudoin]

It's down for me too... this has been a constant issue recently more than normal I find.

[jor123]

It wasn't working for me this morning either. 

[GinYVR · Accepted solution]

@raghavgururajanThe website is just down for the moment.. hopefully they will restart it soon... so just have to be patient and wait.