Scheduled renewal plan today and now no service

[Drum74]

Hi! Yesterday I set up a scheduled renewal for my plan today as I wanted to go back to a lower data plan. Now today I have no service. I can call out but cannot receive calls or texts or get on the internet.  
please help! I need my cell for work purposes.
please help! 

[JK8]

@Drum74 

Contact an agent. There have been issues with plan changes lately.

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[softech · Accepted solution]

@Drum74 this is a common glitch on the last 2 days.   PM support would be able to fix it.  Please open ticket with them:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there