11-11-2016 06:34 AM - edited 01-04-2022 06:13 PM
Hello,
I'm having this problem with all the lines that I have with Public Mobile. My rewnewal date was Nov 10, 2016. I went on self-serv portal to change the plan on all the accounts on Oct 25, 2016 (when this fall promo plan came out) to have it switch to the $40 4gb on my renewal date. Today is Nov 11 but all my accounts are still on the $40 for 6gb plan.
What can be done to correct this?
Thank you,
Jimmy
Solved! Go to Solution.
11-19-2016 07:40 AM
It's been over a week since I sent a private message to one of the MODS and I haven't gotten a response. Is there any other MOD that could help me out with this issue?
Thank you.
11-11-2016 07:26 AM
11-11-2016 07:23 AM - edited 11-11-2016 07:23 AM
Hi @Jimmy,
In your case, a mod will have to fix the problem on your accounts. See the link below for the information they need in order to help you.