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SUPPORT TICKET

dianneplaza
Good Citizen / Bon Citoyen

How do i check on the status of a support ticket.

7 REPLIES 7

@dianneplaza

that's unfortunate... I typically make it a standard process to tell the customers I refer about the ins and outs of PM. it's not really a plug and play company...

dianneplaza
Good Citizen / Bon Citoyen

What send box? Are u referring to where u send post?

walker1
Mayor / Maire

@dianneplaza 

Try using a computer or laptop instead or connect your phone to a WiFi connection.

Just type CS_Agent into the send to box .

Then put your message into the message box .

dianneplaza
Good Citizen / Bon Citoyen

How do i send a private message. i recently joined PM and its 5 days i cant use my phone. This sucks and i am regretting my decision to move to PM.

walker1
Mayor / Maire

@dianneplaza 

You can try sending a private message to CS_Agent and reference your existing ticket number, while you wait for their reply.

dianneplaza
Good Citizen / Bon Citoyen

Meanwhile I have to go without the use of my phone

walker1
Mayor / Maire

@dianneplaza 

There's no way to do that. You just got to wait for their reply.

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