Recently, some people have had an issue with having enough funds in their account, but their account would not renew or re-activate. The plan becomes suspended.
Instead of waiting 1-3 days for moderator to fix the problem, try the following:
1. Report your phone lost/stolen in the self service account and logout. Wait 5-10 minutes. Re-login and report phone found. Reboot your phone. This seems to reset your SIM card and hopefully activates your plan/account.
2. Manually load some additional money into your account (ie. a few dollars). This seems to trigger the activation process.
Both "tricks" have been used by several PM customers with success in re-activating or re-seting their account with different account problems.
My hypothesis of why this works… sometimes, when loading funds, the plan renewal/activation process stalls for some reason. By reporting lost/stolen or manually loading more funds in, this re-starts the renewal process.
Just wanted to start its own thread just in case it may help somebody else in the future. I cannot guarantee that this works every time, but so far, it seems to help re-activate the suspended account.
EDIT: Try the lost/stolen trick first (since you don't have to load extra money)
EDIT2: To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found.
Update: December 2019
After use of these tricks the last year, it as been discovered that the lost/stolen trick does mess up with the account rewards timing. Which often requires contact with moderator afterwards. If wait time for moderator help is short, you may want to contact moderator to get help prior to using the lost stolen trick.
Update: May 2020
Moderators have confirmed that the lost/stolen trick does not affect your rewards at the present time. The glitch has been fixed.
