SMS sent to phone not received.

[Chrisgo48]

-First , Yesterday with the maintenance closure I could not reach my account and I got cutout by the 24h limit !!

-Second, for SMS not received . --When I want to ''Open a Session'' , to log in to my account P.Mob ask me '' send the 6 digit Number to Confirm your Identity'' -- In that request P.Mob says 6 digit Number send to*******604, this is not the Phone Number kept inn my Account Profile (it is ***906) .

I am convinced that as long as P.Mob does not send the 6 digit number to "Confirm my Identity" to the Phone Number kept in my "Account Profile", the Problem will persist.

I think that P.Mob get my Phone Number from a "Secondary Register" which has not been updated . --You or a software Engineer should update that "Secondary Register".

When I receive SMS on my actual Phone Number all others problems should be solved .                                             -- Chrisgo4

[Chrisgo48]

In my message of March 6 , I pinpoint the core of the problem . -- "PM does not send SMS to my Actual Phone Number (which is in -my Account Profile-) " -- Can this be fixed ?                                                                                  Chrisgo48

[softech]

@Tran13 

sent you the number as well.  Please check Community inbox

[Tran13]

I get the same issue when ported my old phone number from Fido, could you please help me as well?

[softech]

@Chrisgo48 

you ported in your number from another provider? You need to ask PM support to re-trigger the porting request

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed