SMS not working after nuber transfer

[kat9876]

I just switched to Public Mobile from Virgin and seems everything works expect my SMS (sending/receiving). Can you please help. I have reset phone, sim card in/out and still not working. Thanks!

[Francesc]

yes data and voice calls work. I guess I will wait for a few hours then send them a direct message if haven't heard from them. thank you for your responses!

[hTideGnow]

hi @Francesc 

but data and voice calls work, right?

yes, PM has some problem with text on those new account.  They can fix it but I think they need to get to your ticket.  Check Community inbox for their reply or message them again if waited too long

[Francesc]

I just send it an hour ago. but i transferred my number since last Friday, and SMS still not working. 

[hTideGnow]

hi @Francesc 

how long you waited? They usually reply within 2 to 4 hours.  Maybe message them again if you already wait over 4 hours

  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[Francesc]

I have exactly the same problem, still waiting for them to contact me, i already submitted a ticket. 

[Larisaaaa]

Hey Kat, 

I just had the same issue. I asked them to issue me a new e-sim and when I was installing it I made sure to connect all my settings to this new sim when it was prompting me to to pick which sim would be connected to my contacts and my iMessage. 

[hTideGnow]

HI @kat9876 

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation.  Please ask PM agent to refresh your account.  

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437