SIMon chatbot?

[HALIMACS]

Anyone know where it went?

I know it can be accessed through Get Help section... but no longer on posting pages?

[hTideGnow]

HI @darlicious   you are a  regular , but why you so against open ticket with Chatbot? you should have all the trick to get through SIMON and able to open ticket without being go round and round in Chatbot like those newbies

One thing I like Simon, after you open ticket, you have a ticket number as a reference.  This is the best "proof" you need for any future argument.

I understand private message is easy, but Chatbot has it usage too.  I usually suggest people to use Chatbot to open first, the private message to follow up 

[EdSA]

SIMon needs improvement.

[will13am]

I am not 100% sure.  When the chat bubble disappeared, I went looking for SIMon and found it at the bottom of the webpage where usually the obscure stuff is placed.  

[dabr]

@will13am    So it is...has it always been there or only since the "bubble" option got removed?

[will13am]

SIMon is "hiding" at the bottom of the webpage.  

[Dunkman · Accepted solution]

Public mobile is aware of the issue. 

It was a decision made by the website design team. Might come back in the future. 

As mentioned above, can access to clicking Get Help section and then chat SIMon button.  

[esjliv]

@HALIMACS  - been gone for about a week. SIMon is overworked and stressed out and needed some personal time.

Actually, I have no idea. Maybe PM is trying to direct people to the Get Help section more often.

[JL9]

Seems to have disappeared for like a week now for some

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

you can just bookmark that.