How to transfer current eSIM and phone number from current iPhone 11 to new iphone 16 pro

[Aanchalralhan]

Please help! I can’t figure out how to do this without losing my current number / plan!  A step by step guide would be great 

[softech]

@Aanchalralhan yes, as long as you use the same login to My Account and follow the steps above, you will get to keep the phone number 

[Aanchalralhan]

Thanks so much for quick reply - will this allow me to keep my number ? 

[hTideGnow]

hi @Aanchalralhan 

you just need to buy the new esim on your brand new phone for free

What you need to do is to download the PM app on the new phone, login to the app, go to Account page and choose Buy sim card and select eSIM.

the system might still charge you the $5.  Pay and install the esim first.

After the new esim is installed, submit a ticket with PM agent and for reimbursement.  You can submit ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech · Accepted solution]

@Aanchalralhan 

eSIM cannot be moved.  BUT Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new phone and login.  If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM. 

Once it confirms your phone is eSIM compatible, click Pay $  and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.