I called 611 because selfserve is very difficult to navigate, gave me
conflicting messages: 1) Your service is currently suspended due to
insufficient funds; 2) you have enough funds in your balance. I'm also
unable to confirm if my AutoPay is on bec...
Thanks for the link. That may have resolved the issue, we'll see. I was
able to get a ticket and I was able to communicate to the agent what was
going on. I got back to Make Payment and this time, the payment went
through, AutoPay seems had been set ...
Thanks, but that too is confusing. It says my balance is $10.00. I don't
know where that amount came from, that does not seem right and I'm being
asked to make payment (below) after I updated my profile and credit card
info or if my AutoPay is set up...