@NarPokh, I wanted to see the correlation from my order and what I recently received.
Your order number is your reference number. Top-corner of the email is order number, that is your reference number.
All items are processed in Mississauga, Ontario. Canada Post Xpresspost (expect delivery in 3 to 7 business days). But, since you ordered this way back in February, and you haven't touched base until now, well...
Double-check the shipping address in your 'View Your Order' if that is incorrect, you know your answer. If it is correct, the moderators are fairly good about things. They will send you an email via this account of ours. You have 24 hours or else, they will close the ticket. So, you need to be on top of that.
Because the package is so small and slim, literally it's a turquoise blue envelope, that it can easily be slipped through the cracks of a shelve or cart.
Here is a photo of the envelope. Pertinent information has been wiped clean. If you noticed up close, the back of the envelope appeared or tried to be open, but it wasn't. I haven't open it up actually. Maybe this will help the Canada Post staff member.
@NarPokh, you had mentioned in your post, an email stating " A shipment from order 189438 is on the way. In that same email, you should get a button that allows you to view that same order and see if and where it was delivered too. Check that first. It will tell you if it still travelling the Great Wall of China, or if it's at the Pearson Airport or maybe still in the head office in Vancouver. Either way, the answers are probably there, you just have to dig deeper into that email that you.
@NarPokh Using the order number you can go to the Canada Post website and track your order. If it says it was received then it's possible that CP delivered it to the wrong address.
If you did not receive it submit a ticket to PM and explain what happened. To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:
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