SIM card stopped working suddenly

[csaniok26]

I have 2 Public Mobile lines.

1 stopped working suddenly.

The other one is working fine in both phones.

The broken SIM, I guess, is not working in any of them.

Please help asap.

[csaniok26]

Hi All,

Thank you for your help and support.

Moderators helped by performing a hard reset of my SIM, at the back end, and after some time it started working again.

All the best !

[darlicious]

@csaniok26Put your priority on answering them by watching your private mail. But it sounds like you need a new SIM. How old is the SIM you have? Can you get a new one easily?

[csaniok26]

Nothing unusual.

Support is trying to help in separate messages.

[darlicious]

@csaniok26  Unusual but it sounds like the SIM card is broken/defective. You have no reason to think your account is comprised? You can log in and there's no unusual activity in your usage history?

[csaniok26]

Yes

[darlicious]

If your getting that message in each phone youve put the sim in the sim is not being read. Its either defective, broken or cancelled. What happens when you call your number ? Does it go straight to voicemail?

[csaniok26]

No SIM

[Anonymous]

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@csaniok26 wrote:

Thank you.

Will reach out to moderator. 

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Further to geopublic's thought...maybe manually add $1 to your account and restart the phone with that SIM in.

[csaniok26]

5-6 months

[csaniok26]

Thank you.

Will reach out to moderator. 

[darlicious]

@csaniok26  What does the phone the say with the broken sim in it?

[Anonymous]

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@csaniok26 wrote:

25$ plan

None of the devices/phones can see this SIM. Testes on 4 unlocked phones.

Second SIM is fine on all 4 of them.

It happened suddenly today in the morning.

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Maybe give the SIM a little cleaning.

How long have you had it?

I can't say as I've heard of people getting free replacement SIM's.

[geopublic · Accepted solution]

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@csaniok26 wrote:

Just checked, SIM card and SIM card on profile has the same number.

So now I need to buy and activate another one ?

Will I get a refund ?

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@csaniok26  It can also be a provisional issue with your account so best to submit a ticket to PM and ask them to investigate before swapping cards.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

[csaniok26]

25$ plan

None of the devices/phones can see this SIM. Testes on 4 unlocked phones.

Second SIM is fine on all 4 of them.

It happened suddenly today in the morning.

[csaniok26]

Just checked, SIM card and SIM card on profile has the same number.

So now I need to buy and activate another one ?

Will I get a refund ?

[Anonymous]

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@csaniok26 wrote:

I have 2 Public Mobile lines.

1 stopped working suddenly.

The other one is working fine in both phones.

The broken SIM, I guess, is not working in any of them.

Please help asap.

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What plan are you on?

What all doesn't work? Calls in/out? Texts in/out? Internet?

[totalUser]

Can you log into your self serve

Make sure that the sim number is same

There were simjackings reported recently

Report it lost and change password