11-23-2022 09:04 PM
It says no SIM card but I have mine in. I have tried all your suggestions from the computer you have but nothing seems to work; therefore, I was wondering what I should do. Thank you
Solved! Go to Solution.
11-23-2022 09:11 PM
Do you have an older cell phone? What is the make and model? Try your Sim card in another phone to see if you get the same message or if it works?
11-23-2022 09:09 PM
@Dourra1 Have you rebooted your phone? Did you just activate your line and ported in your number? Sign in to your account, and check your account status.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
11-23-2022 09:09 PM - edited 11-23-2022 09:09 PM
did you try to reseat your sim card?
you tried on another phone?
If it is a new activation, it could be just sim card provisioning issue. Just open ticket with PM support and it is an easy fix for them
if you are exiting subscriber and it work working before and just stopped working today, then it could be device or sim issue
But either way, open ticket with PM Support and have them check and reprovision your sim
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there