Community

maitikhelef · ‎03-06-2023

Hello

My SIM card stopped working 2 hours ago which was fine for more than a year.

Can you help me please?

Thanks.

Mouloud

coffeehead · ‎03-15-2023

my sim car not working on many phone so how do i et a new one and how to set iit up with the # i have i read a few post but all they say the link not there

softech · ‎03-06-2023

@maitikhelef so, it is not the sim card, but the service

did you try reboot your phone?

there has been issue with voice and PM supposed to have fixed it, maybe you are still impated.

Open ticket with PM support so they can check

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

maitikhelef · ‎03-06-2023

Sorry meat to say Couldn't make a call

maitikhelef · ‎03-06-2023

I could make a call with my phone. So as a test I put my SIM card on another working phone with its SIM card and the result was the same. My SIM card didn't work.

softech · ‎03-06-2023

@maitikhelef sim card usually do not break. You sure it is not your account or device?

Please first check your My Account using Incognito mode. Confirm if the account status is Active or suspended

Then try to reseat your sim card. Power down the phone, take sim card out for a minute. Then put it back and power up

If you have another phone around, test your PM sim card there

If it still fails, check with PM support first. Have them to check from their system to see if they can do anything. if they also suggest it might be a faulty sim card, ask them if they can reimburse the cost to change sim