SIM card is not working

[Nohasalem]

My SIM card is not working, I have paid my plan yesterday, still not working???

[BKNS27]

@Nohasalem 

If you already tried rebooting your phone by powering it off then back on.

It could be a provisional/backend issue with PM.

Please contact a CS_Agent by chatting with them through SIMon Chatbot at the bottom of the page and type in create a ticket or through private messaging on the envelope icon above.

[softech]

@Nohasalem is there any error on the phone status bar on top?  No SIM ? Sim not provisiioned? No Network?

and you can not make and receive calls? Data not working?

If you login to My Account using Incognito mode , does it show Account active?

Do you have another phone to test your PM sim card?

[hairbag1]

There's nobody gonna call you. This is the Community Forum, which is the front line trouble shooting forum. Try to work with us to help figure out the problem.

If you dial 611...does it say your account is Active or something else ?

[dust2dust]

Have a look at devicecheck.ca to rule out that possibility. Can you try your sim in another phone? Did you possibly deal with a credit card issue recently? Can you login to your account? What recording do you get when you dial 611? Or from another phone, dial 1-855-4pu-blic and enter your number and what recording do you get there?

[JK8 · Accepted solution]

@Nohasalem 

Are you on autopay? It might have failed. Can you look at your payment history to see if it got paid.

If not make a manual payment. Choose other from drop down menu and put in cost of your plan.

You can try contacting an agent.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

• Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

[Nohasalem]

No I am old customer, and this is first time happened to me I tried everything 

[JK8]

@Nohasalem 

Are you a new customer? Have you tried rebooting, resetting network, reinstalling SIM card and rebooting. Is your phone unlocked? Have you tried SIM card in another unlocked phone?

[Nohasalem]

I need real person in customer service to chat or call please