SIM card and subscription

[Cyrilus]

I bought a Public Mobile SIM with a subscription on 10/12/2023 and I still have not received it. I would like to know what the problem is because I would like to activate my package.

[Handy1]

@Cyrilus  

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman · Accepted solution]

Hey @Cyrilus 

Perhaps you need to speak to a CS Agent to get some help on this.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep watch on the top right corner for their reply.