09-20-2022 05:04 PM
Hello, like many others, I got an email this morning saying I ordered a SIM card and that it is on the way. I did not order a SIM card. how do I cancel this? and why is it charging me for something I did not order. please help!!!!!!
09-20-2022 05:08 PM - edited 09-20-2022 05:09 PM
hi @AzzySIM another member also confirm no charge. With such a big glitch, I hope PM would handle it professionally if they made the wrong charge
09-20-2022 05:06 PM
okay thank you
on the email it has my CC as the payment so hopefully it doesn't charge it
09-20-2022 05:06 PM
hello unfortunately Public has invented a new glitch you can ignore the text unless your credit card was charged in that case you will need to contact customer service
There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca
Or private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user
09-20-2022 05:05 PM
Hi @AzzySIM no need to cancel. Look like the order does not exist. Just check your CC. If no charge, ignore the email
09-20-2022 05:04 PM
open ticket with PM support and ask them to check it out for you.
At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket
have trouble with Chatbot: Private message CS_Agent
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437