Sim card is on the way???? Why and who ordered it?

[ashishg47]

Just received an email like others that there was a sim card shipped, I did not order how do I cancel it?

[hTideGnow]

Thanks @will13am for reaching out to PM

  I didn't get any "Free" sim card email, hope not many received the email

[will13am]

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@dabr wrote:

@ashishg47    You can safely ignore it as it's due to a system glitch and being sent out in error as long as you don't see any unnecessary charges on your CC.

edit:   @computergeek541   @will13am    Is PM aware and in the process of fixing this?  Perhaps an announcement to that effect could be posted too?

---

Concern reported to PM.  Let see what happens.  

[softech]

thanks @nroizman for confirming.   At least no damage done.  Look like just email sent by mistake

[nroizman]

I got the same email glitch. Nothing was charged to my credit card, as far as I can tell today.

[softech]

@ashishg47 curious, is the email showing order #303207?  or a different order #?

[RossN]

@ashishg47 

hi this is the newest glitch with Public just ignor it unless your credit card was charged then you need the help of a cs agent to inquire and ask for a refund

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply

[softech]

@ashishg47 

looks like it's a system glitch and multiple customers got that email. Maybe  PM just sent the wrong email.

Check your credit card to see if PM actually charged you first. If they did charge you, opened a ticket with PM support and asked them to investigate

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right

[Alexandf]

@ashishg47 

open ticket with PM support and ask them to check it out for you.

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dabr]

@ashishg47    You can safely ignore it as it's due to a system glitch and being sent out in error as long as you don't see any unnecessary charges on your CC.

edit:   @computergeek541   @will13am    Is PM aware and in the process of fixing this?  Perhaps an announcement to that effect could be posted too?