SIM card Delivery

[Grewal-Moh00]

Hey! I have ordered a Sim card online 2 weeks ago. And I never Received it only to find out today that Unit number is missing from address. Usually when this happens I have to pick orders from canada post itself. I am not sure this time as I don't have Tracking number. I can't even get a hold on any live agent or someone. I don't know whom to Contact.

[Sansan · Accepted solution]

Hello @Grewal-Moh00 ,

Sim cards can take up to 4 weeks to be received.  Since the address was incorrect it might or not make it to you.  If it's over 10 business days you can send a message to the below and ask if they can reimburse you. No guarantees.  

You can pickup a card for 10$ at a local Telus store or purchase online  from places such as Amazon. 

Contact agents to confirm if they can credit you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Grewal-Moh00  

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437