SIM Shipping

[Mitch_Brown]

I was never given a shipping confirmation code, just a confirmation email. No tracking, only a note that it was shipped via Canada Post. Is has been a week now after the supposed estimated delivery date. What now? 

[Mitch_Brown]

Hi there, I have not received any confirmation that my SIM card has even shipped, original order was August 15, 2024. Can I order an eSIM instead at this point? 

[Chalupa_Batman · Accepted solution]

Hello @Mitch_Brown 

Sadly you're going to have to hold tight. It takes up to 3 weeks to get it in the mail via Canada Post.

Here are better options...

Amazon

Or

Purchase directly from a store that may have them. Use this link to find a store.

https://www.publicmobile.ca/en/on/pick-up-SIM

Then when you get the new SIM card, log into your account, go to profile and on the right side you'll see SIM card number with a pencil. Click on pencil and change the SIM card number to the new one. Wait till it's complete and then turn off phone then reboot to make sure it's up.