SIM Card paid for but not received

[JustBee]

I ordered a SIM card on-line and paid for it in July 2025 but still haven't received it in the mail.  What do I do?

[softech]

@JustBee 

you cannot use a second sim for the same phone number.  Each phone number can only ties with one sim card

if you need a second number, you need to setup another account using another email address with another new sim card.

[hairbag1]

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@JustBee wrote:

Thank you for responding.  I have two phones.  Do you know if it is possible to use a second SIM in another phone for the same phone number?  Do I need to set up a second account for this? TIA Bee

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Unfortunately, each number is a separate account so you need a sim for each number. Public Mobile has no "family share" type plans. You must use a different email address as well, but you can use the same payment card for both. 

[JustBee]

Thank you for responding.  I have two phones.  Do you know if it is possible to use a second SIM in another phone for the same phone number?  Do I need to set up a second account for this? TIA Bee

[hairbag1]

@JustBee 

order a new one from Amazon...fast / free delivery if you or friend has a prime account. Alternative..get to local retail Telus store to see if they have them available. See if there's a Mobile Klinik in your area and buy one. Once you have it and activate a new account, message Customer Support to request credit to your account for the sim you hadda buy.

added...use this link to message Customer Support to see why they didn't send the sim..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437