SIM Card needs provisioning

[Wendy123456]

Hey Guys, Chalupa Batman here. Just signed up my neighbor She's got a samsung S20 and the sim card comes back needs provisioning. I've done everything from multiple reboots, airplain mode on and off and moved the card around. I'm guessing my only option is to have a CS Agent do something?? Thanks guys

[Chalupa_Batman]

So, I've never done Android phones before...  it happened again with her husbands phone so I just popped out his SIM and put in her phone. Restarted, boom. Up and running.

Thanks again guys. Appreciate it.

[Wendy123456]

it works now. thanks guys. thanks @softech for the quick reply.

[softech]

@Wendy123456 s20 has no 5G,  Try LTE or 3G

And Reset All Networks.. or try to wipe the phone with the PM sim inside

[Wendy123456]

samsung s20

[hairbag1]

@Wendy123456 

could be a phone issue. What make / model is her phone ?

[Wendy123456]

hey @softech 

tried sim in her husbands phone and worked. hmmmm

[softech · Accepted solution]

@Wendy123456 tried the sim in another phone?? 

if same, yes, you need PM support to re-provision the sim then