05-31-2023 04:22 PM - last edited on 06-04-2023 01:24 AM by Dunkman
Hi,
Just a question, but is it possible to change my SIM card without having to change my number?
05-31-2023 06:08 PM
@rutthie_1
It is rare that anything will go wrong with a SIM.
It is either an outage in your area or a provisional issue with your SIM which a CS_Agent can fix for you.
Check for outages map:
https://istheservicedowncanada.com/status/telus/map
05-31-2023 06:06 PM
HI @rutthie_1 PM had some call issue with some customers earlier, please submit a ticket :
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-31-2023 06:04 PM
It wasn’t or lost it’s just I’m not able to make any calls or received calls
05-31-2023 05:37 PM
What was wrong with your old SIM?
Damaged or lost?
05-31-2023 04:25 PM
hi @rutthie_1 yes you can change it 8n My Account Profile page
05-31-2023 04:24 PM
@rutthie_1 Yes you get new SIM card and do SIM card number swap in your my account , or get support to help once you have SIM card
