SERVICE SUSPENDED! PM Payment Process is DOWN

[SeniorKaur51]

My credit card info changed - and now when I try to pay I can't. the card is fine and working.

BUT MY SERVICE HAS BEEN SUSPENDED. HERE I AM TRYING TO PAY AND I CANT!

[SeniorKaur51]

The app worked. Thanks.

[fixin]

@SeniorKaur51 - Please find a payment voucher: https://www.publicmobile.ca/en/on/payment-voucher

Load it up in My Account > Payments or by using PIN with *611 or 1-855-4PUBLIC.

Then you can resume your service with PM

Also you can buy digital ones from recharge.

The physical voucher looks like this:

CS_Agent can load up CC info in their system:

⬇️Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

[hTideGnow · Accepted solution]

hi @SeniorKaur51 

lots of payment problem here.  If you don't mind wait, wait an hour and try again using Incognito/private/secret mode on your browser

if you have not used the PM app yet, try PM app

if you know the 4 digits account PIN, call *611 and make a payment htere

Last, get a voucher from Shoppers drug mart and load the voucher using *611