Damaged new sim

[Cookie8971]

I went and set up my public mobile account when I placed sim in phone it doesn’t recognize the sim , I had a previous sim from public mobile on the same phone long ago. I have a account that I just payed for , how to I get a new sim for this new account I just payed for?

[hTideGnow]

HI @Cookie8971 

any other phone to test the sim card?

and this is a new account that you just set using the app?  and you go via payment and phone number choosing/transfer step?

if you cannot use the sim card still, check with support agent, probably just the account not setup on the system correctly

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437