Roaming charge

[Maxx6]

Why do I have ro pay USA roaming charges to call canad from Canada makes no since

[dust2dust]

Is this all calls or just one or two? It could also be that the recipient account is not active. Yes, also a weird recording but has been known to happen.

[Priority]

What is the Area Code of the number you are trying to call?

[softech]

@Maxx6 

The roaming recording is likely a wrong one, however, with that recording, it could indicate your account is suspended.  Please login My Account once more using Incognito mode and confirm your account status

If status shows Suspended, make a payment to resume service

If it shows Active,  try to reboot your phone and click  Reset All Networks (Please note that will delete your saved Wifi as well, but you can easily add it back after)

If that still does not work, please message support for further investigation

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there