Rewards points back not applied in 4 months refer a friend has been

[Chrissyrioux12]

Hi need help try to use Simon for this get error 404 page each and every time 

[darlicious]

@Chrissyrioux12 

You do not earn points on credits only on purchases made with funds added from an outside source (credit card, voucher or instant top up). Bill credits from points redemptions, bonus referral credits or promotional credits do not earn points. It's best if you are earning 3×points to save them until your first anniversary so that you earn the maximum amount of points during the 12 month promotion before you start to redeem them for bill credits or any redemption add on that is not discounted (ie. $5/500min add on=5pts).

[Handy1]

@Chrissyrioux12  You can view your points in rewards portal and once you have 15 points you can redeem $15 

Sign in to rewards portal view catalog

[Chrissyrioux12]

Thank you do these get applied when you have 15 dollars cashed in from rewards 

[softech]

@Chrissyrioux12   

Sorry, your title got cut off, is that about a referral credit not added to your rewards account?

But did you check if your friend got the $10 referral credit?  he should get it within 72 hours of activation

If he didn't get it either, please have your friend to open a single ticket using the methods below

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1 · Accepted solution]

@Chrissyrioux12  

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[Chrissyrioux12]

For my mil account