02-10-2023 01:33 PM
Hi Folks,
I set up my PM account this week and didnt receive the triple point promo on my first bill payment. Is this normal ? Or will the promo take effect for my next bill ?
I have a $40 plan and got 2 points for points back (the normal 5%). Shouldn't it be 6 points because of the 3X promo ?
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02-11-2023 02:49 AM
Normally you will see the extra 10% of get back points added 48 hours after the regular 5% is added to your points account. There is also a bit of a delay after activation as your rewards account sets itself up whereas you will find after your first renewal points will be added in a timely fashion. You may find the following thread helpful and are welcome to contribute any insights from your own experience with the points program that may help others.
02-11-2023 12:20 AM
ya im a new activation, i activated wednesday night this week so i guess ill wait
02-10-2023 02:01 PM - edited 02-10-2023 02:07 PM
@Illusive_Man are you new activation? Only new activation gets 3x points
the regular point will come immedialely
the extra 2x point will get after 48 hours. (Update: sorry, 4-5 days as mentioned by @esjliv )
02-10-2023 01:57 PM
@Illusive_Man - was this a new activation? Because the 3X promo is for new activations only.
If this is a new activation, the offer details say below. How long has it been since the activation?
"Points bonus will automatically be applied separately from the regular 5% points-back to eligible purchases within 4-5 business days. "
02-10-2023 01:46 PM
Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.
02-10-2023 01:42 PM - edited 02-10-2023 01:42 PM
@Illusive_Man then follow link. In my first post to you for support and get it straightened out
02-10-2023 01:40 PM
thats what i did, and i got 2 points not the intended 6 points with 3x promo.
02-10-2023 01:36 PM
@Illusive_Man You should be able to find and review you points rewards .. in you reward portal once you have 15 points you can redeem $15 towards your bill
Sign in to rewards portal view catalog
02-10-2023 01:34 PM