Rewards page blank?

[NoFixedAddress]

tried to sign in to my account and the rewards page is blank--both on my computer and phone app

[TheStoryteller]

2 weeks later and my My Rewards page is still blank. I haven’t been able to access since May. I think it’s time to move to another provider. 

[sunrain29]

This has been happening to me ever since they announced the program and each time I would log in. 

Today I got this message:

{"message":"Unauthorized"}

Then I refreshed the web page (like others have said) and now it shows up. It takes a long time though to load. I don't know why the Public Mobile website is so slow. I feel like they do this on purpose to really make you feel like this is a budget service.

[Nazurinn13]

It's a server error from the side of Public Mobile. There is nothing we can do about it except maybe poking Telus to fix this. 

Proofs:

However I found that I was able to access my points via the mobile app, so I recommend using that in the meantime.

[TheStoryteller]

My Rewards screen is blank too. Refreshing doesn’t help. This started last month when the switch to points happened 

[NoFixedAddress]

same here

[Sansan]

Mine had been like that also since my account switched on May 17.

Refreshing or incognito does not work. Everytime I sign in, I get the pop up window telling me about the move to public points.  I already know about the move. Why does it still keep popping up each time? When I click on the link for my rewards it's blank. Only way to get in is to click the x on the top right corner. @computergeek541 is this a glitch? Can you look into this with PM please thanks.

[AK32]

I just tried it and its working fine for me.  Id try refreshing or restarting your device.  Is anything else not working/displaying?

[computergeek541]

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@NoFixedAddress wrote:

tried to sign in to my account and the rewards page is blank--both on my computer and phone app

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Refresh the website or in the app, swipe down from the top of the screen to refresh.