Rewards not applied

[mehdi_aaa]

Yesterday, my plan didn't renew (I had to renew it manually) which caused a second payment on my credit card. I also realized that the rewards (-7$) were not applied. I can't see them on the account like before.

How can I fix this? Thanks!

[Yummy · Accepted solution]

Most likely since account did not renew automatically as usual, rewards were not applied.

Only agent can help you out as manual payment will not trigger rewards to be applied.

Send a private message to the CSA - agent by clicking Here

[BKNS27]

@mehdi_aaa 

You need to click on My Rewards section and re-enter your email and password.

There is a new format to the Self Serve page.

[mehdi_aaa]

No I didn't join reward points. It was working last month and I never logged in to the account

[dust2dust]

Did you possibly switch to the points system? Check your payment history for the renewal amounts debited and credited. You can see the rewards logging in to the new login system. https://www.publicmobile.ca/myrewards