Rewards Not Working

[AdamLove]

Hi there....

I had the old rewards program I was getting the $4 a month off my plan every thirty days....  I switched to the new rewards and I have to pay regular price....  my rewards are not working can someone help please?

[gpixel]

@AdamLove 

it's unfortunate, however, PM does provide the correct warnings on the website for changes to the account. 

[hairbag1 · Accepted solution]

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@AdamLove wrote:

Can I go back to the old system....

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Nope....once you've opted out of Rewards in favour of Points, you're locked in now. No going back, I'm afeard.

[softech]

@AdamLove   you have couple posts in the lounge asking how to get back to the old rewards system.

NO, there is no more entry or re-entry to the old rewards system.  

From what you said, you migrated to the new system.  Once you migrated, you are on the new systems and won't be able to go back.  Sorry.

[AdamLove]

Can I go back to the old system....

[JK8]

@AdamLove 

Telus is like the smooth car salesman using the bait and switch tactic.

https://productioncommunity.publicmobile.ca/t5/Get-Support/PSA-Do-not-switch-to-Public-Points/td-p/9...

[Metal1967]

@AdamLove  You switched.. now you get points.. not $.. not sure how it exactly works but you should have stayed on the old system…