Return a phone

[Joshentz]

I was wondering how does a person return a phone if they wanna get a refund that I just got in the mail.

[softech]

thanks @dabr 

(I think if I have 30 phones to return, for sure MANY questions will be asked.. LoL)

[dabr]

@Joshentz   I'm sure @softech meant to say "you can return the phone within 30 days" however, just to add to what's already been said, the 30 days starts from date of purchase.

[Outdoorsman]

@Joshentz 

Hi to inquire about a refund or exchange you need the help of a customer service rep 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

[softech]

@Joshentz   Yes, you can return the phone within 30  phones days, no question ask

All you need to do is to open ticket with PM Support and arrange for a return and return label.  Since Chatbot has problem with CPO type of ticket, please open ticket with PM by direct message and provide them the order number:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there