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Resetting an account PIN

JGPM
Great Neighbour / Super Voisin

Several people have asked about changing their account PIN. There are a number of comments that say the PIN has to be changed by Public Mobile staff. I tried to submit a ticket to change my pin and here's the response:

JGPM_0-1687096701057.png

You will notice it says "Did you know that you can reset your PIN directly in My Account".  Unfortunately, clicking the button "Yes, go to My Account" resulted in an "Oops...." error.

So .... is it possible - or is it NOT possible - to change the PIN through My Account?

4 REPLIES 4

JGPM
Great Neighbour / Super Voisin

Excellent - much appreciated Dunkman!

@JGPM 

Yes, if you sign in the your account (upper right corner), you will be able to change under the new Profile section.  Then you are good to go.  image.png

JGPM
Great Neighbour / Super Voisin

Thank you Dunkman - that's great.  By the way - the phrase "My Account" doesn't seem to exist anywhere since the recent changes to the website -or am I missing something? Is the place to change the PIN in the new "Profile"  section of the new log in panel?  I'm assuming if I change it there, I'd be "good to go"? Thanks for your help!

Dunkman
Oracle
Oracle

 

@JGPM 

Yes, you can change your PIN in the new My account page. 

Pasted Graphic 1.png

 

Edit: added photo

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