Community

lcapo64 · ‎01-10-2023

I forgot my password to sign in my account and it's not sending my the code to reset

softech · ‎01-10-2023

@lcapo64 yes, start with the Reset password link. check your spam folder

if you still not receive the email , maybe you set it up with another email address? You can try your other emails as well

If it still does not work, open ticket with PM support using chatbot or message:

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Handy1 · ‎01-10-2023

HALIMACS · ‎01-10-2023

After you complete the reset password process, check any spam or junk folders in your email system for the password reset.