Reset password

[JPodmore]

This is painful,

I am trying to reset my password so I can access my account only I am not receiving the email that is being sent.

Please help, there is no live person to talk to

[GinYVR]

@lingailiCommuicate with the Moderators by clicking on the lower right hand corner and type in rep.. and hopefully you guys can find a solution.

[dabr]

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@lingaili wrote:

I lost both my account password and security question answer. what can I do?

Thanks

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You'll need to submit a ticket to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/

Type in 'rep', select 'contact us', then 'submit ticket' and follow the prompts to complete the ticket sumbission.

[lingaili]

I lost both my account password and security question answer. what can I do?

Thanks

[hairbag1]

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@JPodmore wrote:

Mine has been resolved now.

I guess they are really busy.

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@JPodmore...glad to hear you got it resolved. How did you get it straight ? Did you use the Simon bot to create a ticket or did you contact a moderator ? Good info to have for future reference. TIA.

[dabr]

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@JPodmore wrote:

Mine has been resolved now.

I guess they are really busy.

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Good to hear:)

[JPodmore]

Mine has been resolved now.

I guess they are really busy.

[dabr]

@JPodmoreand @serotoning  When chatting to SIMon type in 'rep', then select 'contact us', then 'submit ticket' and follow the rest of the prompts to complete the ticket submission.

[serotoning]

I am having the exact same issue :,(

[JPodmore]

Still going round and round in circles

Robot is asking if I am worried about public mobile shutting down

[popping]

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@JPodmore wrote:

This is painful,

I am trying to reset my password so I can access my account only I am not receiving the email that is being sent.

Please help, there is no live person to talk to

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Password reset is not working.  Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.