Help! Followed instructions and now calls go straight to VM!

[rollme1kenobi]

What a nightmare! I want more than 3 rings before VM picks up (prefer 5-6), so a rep told me to type: *61*16475804001*11*30#[+ CALL]. As soon as I did it, it messed up my main # and now all my calls go straight to VM. The next rep told me to type #61#+CALL to reverse it, but it did nothing! 

I should also add that when I typed in the long string, I had my Zoomer SIM card in my phone by mistake, but even after doing the string with the PM SIM, it had no effect on the rings. My PM still only rings 3 times, but my priority now is getting my calls on my real #, which I was planning to port to PM soon.

I called Zoomer, in case it's related to their SIM, but nothing got fixed.

Does anyone know how to stop calls from going straight to VM?

[rollme1kenobi]

Thank you so much for the fast reply and clear instructions, this community has been very helpful so far!

[softech]

@rollme1kenobi 

What you have:  *61*16475804001*11*30#[SEND or CALL] is for a 30 second delay, which is 6 rings, this is as much as you can delay

The number of rings is determined by the 'number of seconds to wait' before forwarding the call to your voicemail. Get your PM voicemail number from your Phone Dialer settings.

Dial this sequence: *61 *16475804001*11 *[then enter number of seconds to wait] # [SEND or CALL].

For the number of seconds to wait - choose from the following options:

For one ring, enter 5.
For two rings, enter 10.
For three rings, enter 15.
For four rings, enter 20.
For five rings, enter 25.
For six rings, enter 30 (This is the maximum number of rings/seconds).

SAMPLE: *61*16475804001*11*20#[SEND or CALL] - sets your phone to ring four times (20 seconds) before going to your voicemail. Best to check mailbox.
( also technically, dialing *61*16475804001*11*20# can be shortened to *61*16475804001**20# since voice service is assumed)

[rollme1kenobi]

My porting in has completed successfully, but I need more than 3 rings before VM, would like 5-6 rings or 25/30 second setting. But I've been given different commands by online support reps and none have worked so far. The last one they gave me is:

*61*16475804001*11*30#[SEND or CALL].

Can anyone verify if this is the correct command that 100% works? I can't afford to risk this messing anything up and causing calls to go straight to VM.

[rollme1kenobi]

Okay, I did the ##004# with the Zoomer SIM....DM'd you.

[softech]

@rollme1kenobi 

of course it does. 

is the Zoomer sim supposed to be getting the voice call? So, you want the Zoomer sim to ring and not route to voicemail immediately? then with Zoomer sim in the phone try ##004#

[rollme1kenobi]

Will it matter which SIM is in my phone though?

[softech]

@rollme1kenobi 

try ##004# and it will reset all call forwarding to default

[rollme1kenobi]

I called Zoomer and whatever they did fixed nothing.

[Handy1]

@rollme1kenobi  Maybe try to reboot the phone or reset network settings . Not sure it will work but maybe worth a try .

[rollme1kenobi]

I have one phone and two SIM cards. My priority now is getting my Zoomer account to ring. I had my Zoomer SIM card in my phone by mistake when I typed the string, which has no effect with either SIM card to change # of rings, but it caused all my Zoomer calls (on my other permanent #, not my PM trial #) to go straight to VM. 

Hope this makes the issue clearer!

[Handy1]

@rollme1kenobi  Worst case you can maybe ask support if they can reset your voicemail . 

send  a  private message   To CS_Agent

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