Renew credit card

[Public55741]

I'm having trouble trying to renew my credit card

[softech]

@Scott_Inrig @Public55741 

If you don't need to make a payment urgently, wait 24 hours and try again.  Also, please try using BOTH browser and Public Mobile App, some reported they have success after trying with the different method to access My Account. 
When you test with browser, try using Incognito mode
When you test with app and if app was already installed, uninstall it first, clear the cache for your default browser on the phone, then reboot the phone and reinstall the app

Also, while PM is not sending name/address info to credit card for posting payment, it looks like they still have some kind of validation now when updating new credit card.   So, make sure you have the correct address and postal code on your My Account's Profile and match those on your credit card.  Also, check the name on your profile.  If you have a very long name, maybe try shortening it with initials.

And, if you need to make payment urgently to resume service, you can get a voucher from SDM/London Drug/711/Shell and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later

If nothing works, best to open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there         

[Scott_Inrig]

Changing the card information no longer works.
Message: Sorry, we’re not able to process this request at this time. Please try again later.
Note: mine was a newly activated card that had already worked fine making payments to other vendors.

[BKNS27]

@Public55741 

I changed my CC about 2 weeks ago with no issues on the PM app.

So login to the app then click on + on the bottom left and go to the Payment section to change CC.

[Sansan]

Unfortunately most people are. Seems a system error.  Gotta keep trying. Use a different device if you can. Log in and out, clear cache. Use a different browser.  Wait for a few hours and try again. If you have a different credit card might have to use another. Just gotta keep trying until successful. 

Or you can purchase vouchers and add to account to make payments until error is fixed.

https://www.publicmobile.ca/en/on/payment-voucher