Removing an add on

[ksteenbergen]

how do I remove an addon

[LeePublic]

@ksteenbergen

Once the add-on has been bought, no refunds unless you really want it back, then contact a CSAgent. What add-on did you buy? If it was a data add-on, you can keep it on your account and you'll have some "emergency reserve" data for the times you go over.

[darlicious · Accepted solution]

@ksteenbergen 

Why do you need to remove the add on? Did you purchase it in error? If its a data add on or a minutes add on they are one time purchase add ons that never expire. They stay on your account rolling over every 30 days until completely consumed. You won't be charged again like other providers. There are never any hidden fees, overages or extra billing at public mobile.

[Anonymous]

@ksteenbergen 

if you did wrong Add-on to your account by mistaken you have to Contact Customer Support Agent by CS_Agent , Explain your issue to they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...