a month ago
Since there is no longer a financial perk to auto-pay, I am considering removing my credit card from my account and managing my payments via voucher topups, but I have since discovered that you don't seem to be able to do so! You can only replace it with another one. Why? In this day and age of credit card fraud, it's a valid risk that someone with only one credit card could be in the situation of having to take it down because it was compromised.
a month ago
@Gonzo2 In the meantime you can toggle "subscribed" off in your account so that your card won't be charged going forward (or shouldn't be!).
a month ago
a month ago
yes, you can do that. All you need to do is to open ticket with PM support and ask them to remove the card
but remember, if you manage the renewal yourself, PM is on 30 days cycle, not monthly
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
a month ago
@Gonzo2 Only support can remove the credit card info on your account for you
submit ticket with support . using the chat bubble bottom right of screen
If that doesn’t work you can always send direct private message to support .
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437