Removing Credit Card from Account

[Gonzo2]

Since there is no longer a financial perk to auto-pay, I am considering removing my credit card from my account and managing my payments via voucher topups, but I have since discovered that you don't seem to be able to do so! You can only replace it with another one. Why? In this day and age of credit card fraud, it's a valid risk that someone with only one credit card could be in the situation of having to take it down because it was compromised.

[Phil_Adelphus]

@Gonzo2   In the meantime you can toggle "subscribed" off in your account so that your card won't be charged going forward (or shouldn't be!).

[Yummy]

You will have to open a ticket so agent can remove your card from the file

[hTideGnow]

@Gonzo2 

yes, you can do that.  All you need to do is to open ticket with PM support and ask them to remove the card

but remember, if you manage the renewal yourself, PM is on 30 days cycle, not monthly

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[Handy1]

@Gonzo2  Only support can remove the credit card info on your account for you 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437