Reinserted SIM card not working?

[TDMN]

I switch SIM cards every 6 months between 2 carriers. Last year this worked fine. This year my Apple phone is not working after I reinserted the SIM. What do I do?

[BKNS27]

@TDMN 

So were you keeping up with your monthly payment on the PM account?

If you put a pause on the payment longer than 90 days then your account is closed, SIM will not work and you lost your number.

[hTideGnow]

HI @TDMN 

you changed your sim card every 6 months, but you user your PM account is still active?

use Incognito/private/secret mode on your browser to check if account is active first

if it is , make sure the sim card is inserted correctly.  Or test the sim cad in another phone

Last, ask agent to check and help.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437     

[fixin1]

@TDMN - What is it doing / saying?

[TheSterlinger]

@TDMN 

Trying taking out the SIM card and restating the phone then putting back in the SIM card and see if that helps.